case study
From loose agreements to a successful production start.
How a European kitchen appliance manufacturer locked down all key agreements with a single factory visit, before production of a private label grill plate.
Case information
| Client: | European kitchen appliance manufacturer |
| Product: | Electric grill plate with interchangeable grill and waffle plates |
| Service: | Order Kick-off |
The situation
An experienced supplier doesn’t automatically mean a clear order.
The client had already selected a reliable manufacturer for a new private label grill plate. The factory had been producing this type of product for years and had delivered thousands of units to international customers.
Yet important details had not been finalised. Which parts could be produced in the brand colour? How would the logo be applied? And which payment terms applied during the production process?
This information was scattered across emails, chat messages and phone calls, without a single document both parties could rely on.
Our approach
Locking down every agreement before production begins.
The result
One document. No assumptions.
When production began, both the client and the factory had one complete reference document.
The limits of the colour options were clear up front. The logo position was fixed. The payment terms were fully worked out.
As a result, there was no discussion during production about previously made agreements.
Results in numbers
1
Factory visit
One in-person visit replaced weeks of emails, chats and online meetings.
3
Key topics resolved
Colour options, logo position and payment terms were finalised in a single meeting.
1
Bilingual contract
All agreements were captured in one Chinese-English document both parties could fall back on.
0
Loose ends
No more verbal agreements or assumptions once production began.
The impact
Most production problems arise before production.
Not through one big mistake, but through small assumptions.
A colour that is interpreted differently.
A logo that is placed slightly differently.
Packaging that doesn’t match expectations.
By confirming these points with the factory up front, you avoid costly discussions and delays during production. That is exactly what an Order Kick-off is for.
Get in touch
Let us take a look at your supplier, order or biggest risk.
Together we determine whether an on-site service, a production control solution or structural local follow-up is the right fit.
Discuss your China production.
Share your product, supplier, order stage and biggest uncertainty. We give practical advice on the right approach.
